Yes — shopping with Coralgraph is completely secure. Your personal information, including your login credentials and payment details, is encrypted and protected using up-to-date security protocols. We will never ask for your full password or credit card details via email.
Yes, you’ll need to register an account to place an order. It only takes a minute, and it helps us provide you with faster order processing, order tracking, and a better overall shopping experience.
We operate as an online-only retail business. However, in some cases, collections can be arranged by appointment from our Suffolk warehouse. Please contact us before placing your order to check availability.
Yes, we ship worldwide. Shipping costs are calculated based on the weight of your order and the delivery location. You will see the exact shipping cost at checkout before making payment. If you have a special shipping request, feel free to contact us for a tailored quote.
For the fastest response, please use the WhatsApp chat on our website or our Contact Us page. We respond to all inquiries within 1–2 working hours during business days, and we also reply on weekends. For urgent matters, please use the live chat feature.
Once you place an order, a confirmation screen will display your order number. You will also receive an order confirmation email shortly after. Please retain your order number for reference.
We accept returns within 30 days of receipt, as long as items are unused and in resellable condition. Refunds will be issued for the item cost, excluding original shipping charges. Items that are used, opened, printed on, or altered in any way cannot be returned. Defective items must be reported within 72 hours of receipt, and we may request photos for verification. Return shipping is the buyer’s responsibility unless the item is faulty. Always obtain proof of posting for returned items. If you need to return an item, please contact us via the Contact Us page and include your order number.
Our daily cut-off time is 3:00 PM (Mon–Fri) for same-day dispatch. Orders placed before 1:00 PM on Saturday may also be dispatched the same day. We always do our best to dispatch orders as quickly as possible and will contact you if there are any delays.
Please check your spam or junk folder. If it’s not there, ensure you’ve entered your email address correctly and try again. Still having trouble? Contact us for assistance.
Please notify us within 72 hours of receiving a damaged or faulty item. Include your order number and clear photos of the product and packaging. Once received, we will guide you through the return or replacement process.
If your payment was declined, please try again using another card or payment method. For more information, contact your card provider directly, as they may be blocking the transaction for security reasons.
UK orders are usually delivered within 1–2 business days. International orders typically arrive within 5–7 working days, depending on location. All orders are dispatched with tracking. For delivery updates, contact us with your order number and we’ll assist you promptly.
At this time, we do not offer gift wrapping or personalised notes, but many of our items are perfect for gifting and are carefully packed to arrive in great condition.
If you need to change or cancel your order, please contact us as soon as possible. We process and ship orders quickly, so we may not be able to make changes once the order has been dispatched.
Yes, we offer volume-based discounts on selected items. If you're ordering in bulk or sourcing products for resale, please contact us with details and we’ll provide a tailored quote.
If you're not available during delivery, our courier will leave a calling card or send a notification. You can reschedule the delivery or collect your parcel from the nearest depot.
Most of our printed ceramic mugs are both dishwasher and microwave safe, unless otherwise stated in the product description.
