FAQs

Frequently Asked Questions

Shopping on Coralgraph.com is as secure as shopping in any store. Your User Name / Password will be encrypted to help keep them secure. Please note that in the interest of security Coralgraph will never ask for your full username or password or Credit Card details via email for any purpose other than registering or placing an order with us.

We send you a VAT receipt with all of product(s) you have purchased. Please check the consignment ,sometimes receipt are behind a Delivery /Barcode labels in the “Documents Enclosed” envelope.

You can add items to your order until you confirm your payment details and complete the order. Once the Order is confirmed you can’t add items to the same order. If you’d like to order additional items please place a new order.Please be advised we always ship on working days within a very short period of time after receiving a order

We are Online Retail trading company without a shop outlet with certain orders you are welcome to collect the goods directly from our warehouse however we cannot always guarantee collection windows during our busy hours.

Please register an account with us to order online.It only takes a minute and it is completely free.

We ship to every country ,shipping cost are vary.
If you required tailored quote simply enter your address details and the order details and you see the price prior making the payment to your address If there is any question please email us to check if we can offer our services.

Shipping Charges
Courier options:
Parcelforce, GLS, DHL, DPD, UPS, Royal Mail and Amazon Shipping.
Pallet Deliveries:
Palletways, Ningbo, Palletline

UK Mainland Next Day:
Next Working Day – Parcelforce – £4.95 – (24 hour next day delivery service)
UK Mainland – Saturday delivery – Parcelforce – £9.40
Northern Ireland:
1 Day service – DHL – £7.95

Scottish Highlands:
1 to 2 day service DHL- £7.95
Scottish Islands Remote Areas Shetland Islands
Delivery charges may vary
Jersey Guernsey
2 Day Service by Parcelforce – £11.50
Republic of Ireland :
2 Day Delivery – DHL at £8.40

Pallet Delivery:
If your goods are dispatched on a pallet – Signature Require on receipt. If you are not available you will be charged for a re-delivery. If payment has not been cleared pallets will be returned and you will charged re-delivery charge from £40 to £90 depending on your postcode

International shipping:
We offer a tracked shipping service to most European Countries ,Price are normally between £12 -£25 up to 30kg Parcel to Europe.
If you required tailored quote simply enter your address details and the order details and you see the price prior making the payment to your address.

If you’re require technical help or  experiencing  technical difficulties with your purchase please read the product manual and installation guide and check our installation video pages, we have detailed instructions available for download from our technical help page ,we also have many instructional videos available for our assistance.

You can also email if you require any help by using our contact us page or our ticketing system.

Our preferred communication method is email, please use our contact us page ,we answer every email on a priority basis, on our working hours you will receive a response within 1-2 hours, we also reply on weekends, if you require urgent assistance please use our chat line.

When we receive your order an Order Acknowledgement screen will be generated issuing an order reference number. Please memorize this number for future reference. You’ll also receive an email confirming that we have received your order details.

We accept back items 30 days from date of receipt that have not been opened or used. Refunds are issued for the purchase price of the product minus our shipping costs and. Items that have been opened, used, or are not in a resellable condition are not eligible for a return/refund.
We do not accept the return of any goods as defective or otherwise where the goods have been altered or modified in any way or have been used except and only where such use has shown up a defect in the goods and if such is the case, we will only accept the return once we have investigated the defect and are satisfied that the alleged defect is not as a result of use or misuse.

We do not accept the return of goods which have been altered in any way or by any process, such as following having being subjected to a printing or other process. If the goods are to be used for such purpose it is the Buyer’s responsibility for that process.

Mugs: We do not sell ‘seconds’. Our mugs are manufactured products and are priced as such. However, as with all manufactured glazed pottery there may be blemishes or marks upon the pottery ‘finish' or within the ‘glaze’. These are not defects and we do not accept ‘returns' of mugs (as defective) on the basis of such blemishes or marks.

If you would like to return an item please email us by using our contact us page ,quoting your order or invoice number
We will only cover and refund any delivery charges if the products are faulty.
Faulty items must be reported within 72 hours of receipt of the item/s. 

Important return information :

The consumer has a duty of care for the products during the cancellation period for a refund or credit.Please obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office or couriers. In the event of an item being lost or damaged on its way back to us we will not be held responsible and can not refund or credit accounts on this basis.we can provide our Freepost details in some cases ,if you use Freepost please also obtain a proof of posting from your post office
- We will not be held responsible for any return and shipping charges if a product was purchased in error. It is buyers responsibility to always check product descriptions or to call us for such information before purchasing. 

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