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Shipping & Returns


We accept Credit and Debit Cards, Paypal, Postal Orders, Bank Transfers and Personal and Cashiers Cheques. We are aiming to provide "hassle free" shopping experience therefore created the purchase without registering link on our website. You can purchase our product without the time consuming registering process Cheque payment items will not be dispatched until the cheque has cleared in our bank account (4/5 working days) please send cheques and postal order only recorded or signed for mail. We are not taking responsibility for lost mail.


Virtually all compatible products are in stock and if ordered on a working day before 3 pm will be shipped same day. Orders placed later, or on Saturday, Sunday or Holidays will be shipped on the next business day.

The Majority of orders is sent by 1st Class or 2nd class post and should arrive with you within one week although we cannot guarantee this time. Heavy and valuable items (orders over £50) are sent by courier. These consignments are delivered within 2 business days within the Mainland  UK and within one week to other destinations. Orders below £25 are sent by Royal Mail first or second Class.



Overseas orders delivery time subject of local post efficiency .Most deliveries require someone to be present to accept and sign for the delivery. This is simply to ensure the goods were delivered and received correctly. If you can’t be there to sign for delivery and your order qualified you may be able to provide special delivery instructions during the checkout process




The Consumer Contracts (Information, cancellation and Additional Charges) Regulations 2013

Coralgraph is primarily a ‘ business-to-business' trader. If you are not a trader and wish to purchase as a ‘ consumer' you must notify us of that fact with your order and upon such notification (only), the terms of this paragraph will apply to your purchase.


If these provisions are applicable to the sale contract you can cancel your contract at anytime up to fourteen working days after the day of delivery. Please contact Customer Services (details on Contact Us page). You do not have to give any reason for this cancellation but a brief explanation will help us improve the service we offer customers in the future. If you cancel in this period your order we will refund the full cost of the item within 14 days of receipt. (Please ensure you include all packaging and documentation you received with the goods). If you cancel under these provisions you will be responsible for the cost of returning the goods to us and must follow the Return Shipping provisions below.



Damage in Transit


If you take delivery of a Coralgraph Limited product and either the package or the contents appear to be damaged in transit, you can return the product to us within 30 days of receipt for an exchange (details on ‘Contact Us’ page).

You should check the item for damage upon delivery and before signing the ‘Delivery/Acceptance note even if the courier has to wait whilst you carry out such checks. If this is not practicable then you must check the item for damage as soon as is reasonably practicable and must contact us to notify us of such damage immediately. If you have signed an ‘acceptance of delivery’ (or someone has signed for you) then it is your responsibility to show the goods were damaged upon delivery. You should contact us immediately and inform us of the damage. We may require you to take photographs of the damage to the goods and send them to us.


You will be responsible for returning the goods to us in accordance with our ‘Return Shipping’ provisions below. We will re-imburse you the outlays of returning the goods to us providing you follow our instructions and the goods are found to be damaged as you have told us and have been returned to us without further damage.


Return Shipping - Important notice

You are responsible for taking reasonable care of these goods whilst they are in your control and during the transit journey back to us. The ‘Risk’ remains with you until the goods are received by us. Therefore, please ensure that the goods are properly packaged for the journey so that the risk of damage is minimal. For valuable items (over £50.00) you should obtain transit insurance to cover the risk of damage. Items received by us damaged will not be accepted for refund unless you they were damaged upon delivery to you and you have informed us of such damage in accordance with the Damage in Transit provisions (above).

Defects and Warranties


Defective Goods/DOA


If the goods are DOA (dead on arrival), not working correctly or incomplete upon delivery you can return them to us providing you have contacted us immediately and informed us of the problem.

Contact Customer Services (details on ‘Contact Us’ page).

We may require information from you about the goods and their condition and you may be given instructions on how to check the goods to help us determine what the problem is and whether the goods should be returned. (See important notice below)







The goods are covered by warranty. Brief details of the main elements of the ‘Warranty’ for the specific goods are contained within the ‘description of item’ on the website or as advertised. The Warranty may not cover all parts of the goods. Full details of the extent of the warranty and any exclusions or restrictions of the warranty or period of warranty are provided with the goods.

Warning: The Warranty may become void if defects result from repairs or alterations which have been carried out or attempted by unauthorised third parties; and/or the use of nonconforming parts.

If you have any queries or issues regarding a Warranty or you wish to know full the details of the Warranty to an item or what it covers you must contact Customer Services before an order is placed (details on ‘Contact Us’ page).

If during the period of the warranty the goods (or part thereof covered by the warranty) develop a fault covered by the warranty we will repair or (at our discretion) will replace the goods or part.


You must notify us immediately of any defect and provide us with any information we require, including a full description and photographs of the defect (where practicable) to enable us to determine the nature and extent of the problem.

Contact Customer Services (details on ‘Contact Us’ page).


Where and if practical we will arrange an on-site repair. We may require you to take the goods to a local agent or to return the goods to us for a ‘base repair’. (See important notice below)


If the goods are covered by a ‘RTB Warranty’ and the goods become defective within the period of that warranty you must notify us immediately and we will provide instructions for a return to us of the goods. (See important notice below)


The Warranties cover defects. They do not cover ‘wear and tear’ from usage or durable components, or consumables which have been opened/used.


Important Notice

You will be responsible for the safety and condition of the goods whilst they are within your control and whilst the goods are being returned to us. All goods must be returned in accordance with our ‘Return Shipping’ provisions. We will re-imburse you the outlays of returning the goods to us providing you have followed our instructions, the Return Shipping provisions and the goods are received by us without further damage and are found to be defective as claimed.


Mugs are durables and subject to erosion of the print by washing/cleansing. Frequent or commercial dishwashing will erode the life and quality of the print and therefore, there is a limited warranty of 3 months from the date the mug is printed and any claim of premature erosion must be supported by evidence of defect in the mug’s surface and returned for manufacturer analysis.

These contractual warranties are in addition to any statutory rights you may have.


We do not accept the return of any goods as defective or otherwise where the goods have been altered or modified in any way or have been used except and only where such use has shown up a defect in the goods and if such is the case, we will only accept the return once we have investigated the defect and are satisfied that the alleged defect is not as a result of use or misuse.


We do not accept the return of goods which have been altered in any way or by any process, such as following having being subjected to a printing or other process. If the goods are to be used for such purpose it is the Buyer’s responsibility for that process.

Mugs: We do not sell ‘seconds’. Our mugs are manufactured products and are priced as such. However, as with all manufactured glazed pottery there may be blemishes or marks upon the pottery ‘finish' or within the ‘glaze’. These are not defects and we do not accept ‘returns' of mugs (as defective) on the basis of such blemishes or marks.




If any goods are returned to us as defective and/or unserviceable in circumstances whereby the defect or fault is found not have been inherent at the time of sale we will offer a repair service where practicable. The customer will be notified of the estimated costs of repair and given the option to proceed or not with such repairs. In such event, the costs of the repairs and shipping will be borne by the customer.

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